We take any complaint or dispute seriously and pride ourselves on providing a professional and fair debt collection service.

 

You have a number of ways to lodge a complaint or dispute with us. You can:

​

• complete our complaint form online;

• phone our office on (02) 8923-1600 and advise us that you would like to speak with someone to make a complaint;

• phone the National Relay Service on 13 36 77 if you have a hearing, speech or other communication impairment;

• send a fax to (02) 8923-1666;

• send us an email; or

• write to us at
  LCollect Pty Limited
  Level 21, 133 Castlereagh Street Sydney NSW 2000
  ​

Before lodging a complaint or dispute you should speak with us to see if we can resolve your issue. You should also read our Dispute Resolution Policy.