Our Obligations

When recovering a debt we have certain obligations to you.

Our_Obligations_Resource

Generally speaking, your account may be outsourced to us when it is our clients policy to outsource their debt recovery operations to an independent third party.

There are times that we may contact you regarding your debt including:

make a demand for payment
make repayment arrangements
find out as to why you have not maintained a repayment arrangement
review a repayment arrangement after a specific period of time
inspect and recover mortgaged goods (if we have the right to do so)

In performing our day-to-day operations we will not:

act in a way that is misleading or deceptive
harass or force you into paying
make contact at your place of employment unless asked or other communication attempts have failed
reveal information about your financial position to others
contact you by email, phone or letter more than 3 times per week or 10 times per month at most unless agreed to by you
contact you on national public holidays